Highpoint

About Us

Acer’s official Service Provider, Highpoint Service Network Sdn Bhd (Highpoint) was established in 1999 to cater to the country’s growing need for efficient, convenient and easily accessible ICT services. Highpoint’s corporate office, strategically located in the heart of Subang Sime UEP’s Industrial Park, is the hub for its 16 Service Centers located nationwide. Occupying an area of more than 20,000 square feet, it is designed to accommodate an on-site support team, Acer’s Call Center, Service Quality Group (including technical training facilities), Central Library, Repair Center, Service Centre for walk in customers plus stores and manages spare part inventory for the Asia Pacific Region.    

In meeting with the demands of the ever changing ICT industry, Highpoint has spent tremendous effort in building its service infrastructure and manpower as well as equipping its Service Centers with the latest technology. Highly skilled engineers at branch offices have at their disposal, servicing tools, diagnostic programs, testing equipment and spare parts for comprehensive support.   

With a staff strength of more than 100 employees nationwide, Highpoint is able to draw on its pool of qualified and experienced individuals to facilitate repairs of any nature and level of difficulty. Continuous improvement is one of the policies which Highpoint’s Management strongly subscribes to and in keeping with this policy, soft skills and technical training is provided to its staff regularly. 

Highpoint also emphasizes on providing a single point of contact for ease of communications and to ensure accountability of all cases which are handled. Throughout all transactions, we provide the best possible solutions with genuine parts and quality service, while keeping in mind cost effectiveness for our valued clients. Our team of experienced engineers is committed towards resolving cases for customers within the shortest time possible to ensure minimum machine downtime for customers.

To further upgrade the level of consistency in Highpoint’s services and in order to standardize internal procedures and policies for service excellence, Highpoint achieved ISO 9000:2000 Quality Management System certification from SIRIM in 2003. In addition, our Technical Laboratory oversees the implementation of strict quality standards, issuance of product test verification, certification of pre-launched hardware and software and supervision of system upgrades.




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