|
|
| |
 |
| |
| |
Dedicated Assistance
|
Highpoint supports computer users from corporate clients to small-office/home-office (soho) owners and home users. Highpoint implements preventive maintenance to customers who require reduced downtime, as well as standby services for mission critical IT infrastructures.
Highpoint provides scheduler maintenance on a contractual basis for greater reliability on the service level. Its technicians are ready to assist you in an ad-hoc manner, if customer require attention but not covered by maintenance contract.
Customers may also utilize Highpoint outstanding services for precise access to highly skilled resources following careful study and analysis of their IT requirements.
|
| |
|
 |
|
Remedial Services |
| |
Highpoint is committed on ensuring minimal interruption to customers' machines whenever it breakdowns. Engineers have availed a range of services to quickly rectify any problems reported by the customers, which made possible by its well stock of spare parts inventory. |
| |
|
|
Preventive Maintenance |
| |
Working environment cleanliness is one of the leading factors of hardware failure issue in every company. With Highpoint preventive maintenance, all moving components are thoroughly cleaned and lubricated during service visits.
Hardware casing is opened and dust is removed from the motherboard and all system boards, while customers can select to have their machines checked for possible wear and tear. If any defects are detected, customers can decide to have the affected parts replace/service to prevent a potential breakdown. |
|
Ad-Hoc Services |
| |
If customers do not have any service contract with Highpoint, they take advantage of our skills and expertise through our Ad Hoc services. Those customers require an on-site technical support to repair their hardware but not covered by any maintenance contract, Highpoint will provide a full range of ad-hoc basis services to meet customers' needs. |
|
Standby Services |
| |
For customers whose run their business into extend business hours (before 9am or after 6pm) and required technical support, Highpoint can commit to a complimentary standby-service which will enable the customers to contact its' support engineers within the agreed support hours. This will ensure minimal interruption to customers' business with no waiting until next business day on site. |
|
Outsourcing Services |
| |
IT infrastructure has become more and more important for each Enterprise, and IT increases its demand on reliability, availability and adaptability of each Enterprise. For an organization that needs to meet the demand of low IT operation cost, effective work and professional technical support synchronously, outsourcing services can help to reach better information construction and high application level.
|
| |
Back to Our Service |
|
|
|
|
|
| |
|
|
|
