|
Q1 : What is the definition of Acer RMA claim?
A1 : RMA stand for Return Merchandise Authorisation. Normally not used by Acer customers or end-users because it is not applicable to Acer
Q2 : What is the correct term for Acer?
A2 : Hardware warranty
Q3 : Where should Acer customers go for Hardware warranty claim?
A3 : Go to the nearest Highpoint Service Centre. Please refer Highpoint website at www.highpoint.com.my to find the Highpoint Service Centre closest to your location.
Q4 : Does Acer or Highpoint offer pick-up and return service?
A4 : Yes, but currently this service is only available in the Klang Valley and for Mobile PC only. For more details, please refer to Highpoint website at www.highpoint.com.my
Q5 : What are the charges for pick-up service?
A5 : Where applicable, no charges for locations within 50km from nearest Highpoint Service Centre.
Q6 : What is the schedule for pickup arrangement on Mobile PC for warranty claim from Highpoint?
A6 : Normally all pickup arrangement shall be arranged for next business day. For more details, please refer to Highpoint website at www.highpoint.com.my
Q7 : How can customers check the warranty status ?
A7 : Please refer to https://www.acer-apac.com/acer_web/
Q8 : What is your standard TAT for machine under warranty repair ?
A8 : Average TAT is 3 working days for under warranty machine
Q9 : Are customers required to produce official receipt when making warranty claims?
A9 : Not necessary, provided the warranty status of customers' machine is verified against Acer's database. Customers' are recommended to confirm (as per Q7) before sending for warranty claim.
Q10: How are customers notified about their machine status?
A10: Highpoint will usually update the customer either by SMS or by phone call. Alternately customers may also check the status from Highpoint website at www.highpoint.com.my or call toll free# 1-800-88-1918.
Q11: What is Warranty Void?
A11: Warranty Void means the defect is not cause by manufacturing of the product. As such it is not part of the warranty coverage. For more details, please refer to Acer warranty terms & condition in Highpoint website at www.highpoint.com.my.
Q12: What is the warranty period provided to repairs performed on Warranty Void machines?
A12: 3 months repair warranty from machine collection date will be provided.
Q13: Is it mandatory to send the complete set of Acer hardware even though it is only the adaptor, battery or keyboard problem?
A13: Yes, this is for verification purpose to match the affected component to the main PC or notebook. This is to ensure that all original parts have not been changed or altered. Unauthorised and/or uncertified upgrades to the Acer PC may affect the performance of the Acer PC and therefore, may also result in the reported problem faced by customers.
Q14: Can I send to Acer dealers?
A14: Not recommended unless your Acer dealer is interested to help with your warranty claim. We strongly recommend you send your Acer PC to the nearest Highpoint Service Centre.
|
